"Richard_Hatch" wrote in
message news:Richard_Hatch.1ioj4z@no-mx.forums.eyo.com.au...
>
> here is the reply i got from my complaint to greater union about no
> taking food
> into the theatre (sic)
> ---------------------------
> Dear Mr ......
>
> Firstly we would like to express our thanks to you for taking the time
> to
> provide us with your feedback regarding our external food policy.
>
> As you have identified, our Conditions of Entry restrict all external
> food
> purchases, with the exception of items required for medical reasons,
> religious beliefs or small infants e.g. bottles being taken into the
> cinemas. This condition is in line with many other companies in the
> entertainment and food and beverage industry.
>
> We would never search customer belongings, but we do respectfully
> request
> that our patrons abide by our Conditions of Entry when they visit our
> cinemas.
>
> Thanks again for taking the time to write to us, we are constantly
> reviewing
> our policies in line with customer feedback.
>
> We appreciate your time and comments.
>
> Kind regards,
>
>
> Greater Union Organisation
>
> -----Original Message-----
>
> To: contactus@greaterunion.com.au
> Subject: CUSTOMER FEEDBACK/COMPLAINTS contact from
>
>
> Data submitted through the contact us form of the GU/BCC website:
> -------------------------------------------------
> On: Friday, 7 January 2005 at: 1:12:50 PM
> -------------------------------------------------
>
> -------------------------------------------------
> I would like to complain about your policy of not allowing patrons to
> bring
> their own food and drink into your theatres.
> I wont be attending any of your cinemas until you reverse this
> disgraceful
> policy
> -------------------------------------------------
>
> I went to the local theatre today and paid $15 for a movie , choc top ,
> and
> a bag of popcorn.
>
> :-)
>
>
> --
> Richard_Hatch

OK Where are the conditions of entry posted?

From:	Andy
Subject:	Re: Greater Union Food Feedback
Date:	Tue, 11 Jan 2005 22:16:39 +1100

And you should have replied that Hoyts dont have such a strict policy.

From:	H00ting at nyte
Subject:	Re: Greater Union Food Feedback
Date:	Tue, 11 Jan 2005 13:50:45 GMT

"Andy" wrote in message
news:41e3b579$0$2590$afc38c87@news.optusnet.com.au...
> And you should have replied that Hoyts dont have such a strict policy.
In my complaint I wrote "I recently read a story in the Sydney Morning
Herald stating that Greater Union will be enforcing a ban on foodstuffs not
purchased at Greater Union cinemas. Until now my family and I (four adults)
have been visting GU cinemas in Newcastle at least twice a month. From now
on, until this ban is revoked we will be patronising other cinemas, even if
we have to travel further."

From:	Brendon
Subject:	Re: Greater Union Food Feedback
Date:	Wed, 12 Jan 2005 21:54:28 +1100

"H00ting@nyte" <347kj2598bfs987@cep24kts.cn> wrote in message
news:VQQEd.114376$K7.76956@news-server.bigpond.net.au...
> Until now my family and I (four adults)
> have been visting GU cinemas in Newcastle at least twice a month. From now
> on, until this ban is revoked we will be patronising other cinemas, even
if
> we have to travel further."

Try Raymond Terrace cinema, cheaper than Greater Union anyway.

From:	H00ting at nyte
Subject:	Re: Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 05:24:14 GMT

"Brendon" wrote in message
news:cs310k$21ud$1@otis.netspace.net.au...
> "H00ting@nyte" <347kj2598bfs987@cep24kts.cn> wrote in message
> news:VQQEd.114376$K7.76956@news-server.bigpond.net.au...
>> Until now my family and I (four adults)
>> have been visting GU cinemas in Newcastle at least twice a month. From
>> now
>> on, until this ban is revoked we will be patronising other cinemas, even
> if
>> we have to travel further."
>
> Try Raymond Terrace cinema, cheaper than Greater Union anyway.
>
That's where I do go.

From:	Andy
Subject:	and my response from Greater Union Food Feedback
Date:	Wed, 12 Jan 2005 19:53:46 +1100

Dear Sir

Firstly we would like to express our thanks to you for taking the time to
provide us with your feedback regarding our external food policy.

As you have identified, our Conditions of Entry restrict all external food
purchases, with the exception of items required for medical reasons,
religious beliefs or small infants e.g. bottles being taken into the
cinemas. This condition is in line with many other companies in the
entertainment and food and beverage industry.

With regard to your comment about *water*, we would never search customer
belongings, but we do respectfully request that our patrons abide by our
Conditions of Entry when they visit our cinemas.

Thanks again for taking the time to write to us, we are constantly reviewing
our policies in line with customer feedback.

We appreciate your time and comments.

Kind regards,

John Poole
On behalf of The Greater Union Organisation Pty Limited

From:	Rheilly Phoull
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Wed, 12 Jan 2005 16:57:06 +0800

"Andy" wrote in message
news:41e4e4ff$0$20754$afc38c87@news.optusnet.com.au...
> Dear Sir
>
> Firstly we would like to express our thanks to you for taking the time to
> provide us with your feedback regarding our external food policy.
>
> As you have identified, our Conditions of Entry restrict all external food
> purchases, with the exception of items required for medical reasons,
> religious beliefs or small infants e.g. bottles being taken into the
> cinemas. This condition is in line with many other companies in the
> entertainment and food and beverage industry.
>
> With regard to your comment about *water*, we would never search customer
> belongings, but we do respectfully request that our patrons abide by our
> Conditions of Entry when they visit our cinemas.
>
> Thanks again for taking the time to write to us, we are constantly
reviewing
> our policies in line with customer feedback.
>
> We appreciate your time and comments.
>
> Kind regards,
>
> John Poole
> On behalf of The Greater Union Organisation Pty Limited
>
>

"Snap" !!
Just like I got and I would imagine anyone who wrote :-)

--
Regards ..... Rheilly Phoull

From:	Andy
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Wed, 12 Jan 2005 20:02:20 +1100

The slight difference is I raised the question of water in a bottle brought
from home.

And oh I also raised the issue that pubs must give you free water an issue
he did not care to comment upon. Strange given that AHL (greater union) own
Thredbo and thus are very aware of liscensing provisions.

"Rheilly Phoull" wrote in message
news:34k733F4csga7U1@individual.net...
>
> "Andy" wrote in message
> news:41e4e4ff$0$20754$afc38c87@news.optusnet.com.au...
>> Dear Sir
>>
>> Firstly we would like to express our thanks to you for taking the time to
>> provide us with your feedback regarding our external food policy.
>>
>> As you have identified, our Conditions of Entry restrict all external
>> food
>> purchases, with the exception of items required for medical reasons,
>> religious beliefs or small infants e.g. bottles being taken into the
>> cinemas. This condition is in line with many other companies in the
>> entertainment and food and beverage industry.
>>
>> With regard to your comment about *water*, we would never search customer
>> belongings, but we do respectfully request that our patrons abide by our
>> Conditions of Entry when they visit our cinemas.
>>
>> Thanks again for taking the time to write to us, we are constantly
> reviewing
>> our policies in line with customer feedback.
>>
>> We appreciate your time and comments.
>>
>> Kind regards,
>>
>> John Poole
>> On behalf of The Greater Union Organisation Pty Limited
>>
>>
>
> "Snap" !!
> Just like I got and I would imagine anyone who wrote :-)
>
> --
> Regards ..... Rheilly Phoull
>
>

From:	Brissie
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 12:58:31 +1000

On Wed, 12 Jan 2005 20:02:20 +1100, "Andy"
wrote:

>The slight difference is I raised the question of water in a bottle brought
>from home.
>
>
>And oh I also raised the issue that pubs must give you free water an issue
>he did not care to comment upon.

Not all pubs/clubs give free water. Some won't give tap water, and
charge $3 for a bottle.

Strange given that AHL (greater union) own
>Thredbo and thus are very aware of liscensing provisions.
>
>"Rheilly Phoull" wrote in message
>news:34k733F4csga7U1@individual.net...
>>
>> "Andy" wrote in message
>> news:41e4e4ff$0$20754$afc38c87@news.optusnet.com.au...
>>> Dear Sir
>>>
>>> Firstly we would like to express our thanks to you for taking the time to
>>> provide us with your feedback regarding our external food policy.
>>>
>>> As you have identified, our Conditions of Entry restrict all external
>>> food
>>> purchases, with the exception of items required for medical reasons,
>>> religious beliefs or small infants e.g. bottles being taken into the
>>> cinemas. This condition is in line with many other companies in the
>>> entertainment and food and beverage industry.
>>>
>>> With regard to your comment about *water*, we would never search customer
>>> belongings, but we do respectfully request that our patrons abide by our
>>> Conditions of Entry when they visit our cinemas.
>>>
>>> Thanks again for taking the time to write to us, we are constantly
>> reviewing
>>> our policies in line with customer feedback.
>>>
>>> We appreciate your time and comments.
>>>
>>> Kind regards,
>>>
>>> John Poole
>>> On behalf of The Greater Union Organisation Pty Limited
>>>
>>>
>>
>> "Snap" !!
>> Just like I got and I would imagine anyone who wrote :-)
>>
>> --
>> Regards ..... Rheilly Phoull
>>
>>
>

From:	dude
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 23:53:10 +1100

: Not all pubs/clubs give free water. Some won't give tap water, and
: charge $3 for a bottle.

That has been made illegal in NSW, and a bloody good thing, too.

From:	Ken Oaf
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 16:41:06 +1100

On Thu, 13 Jan 2005 12:58:31 +1000, Brissie wrote:

> >And oh I also raised the issue that pubs must give you free water an issue
> >he did not care to comment upon.
>
> Not all pubs/clubs give free water. Some won't give tap water, and
> charge $3 for a bottle.

If those places are in NSW, please forward their names and addresses to the
licensing board.

From:	Brissie
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 16:41:50 +1000

On Thu, 13 Jan 2005 16:41:06 +1100, Ken Oaf
wrote:

>On Thu, 13 Jan 2005 12:58:31 +1000, Brissie wrote:
>
>> >And oh I also raised the issue that pubs must give you free water an issue
>> >he did not care to comment upon.
>>
>> Not all pubs/clubs give free water. Some won't give tap water, and
>> charge $3 for a bottle.
>
>If those places are in NSW, please forward their names and addresses to the
>licensing board.

In QLD

From:	Onelia Herriot
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 20:17:03 +1100

"Brissie" wrote in message
news:atobu09lv2qav5846ve8cf81ak06sdv9on@4ax.com...
> On Wed, 12 Jan 2005 20:02:20 +1100, "Andy"
> wrote:
>
>>The slight difference is I raised the question of water in a bottle
>>brought
>>from home.
>>
>>
>>And oh I also raised the issue that pubs must give you free water an issue
>>he did not care to comment upon.
>
> Not all pubs/clubs give free water. Some won't give tap water, and
> charge $3 for a bottle.
>
According to the liquor licencing act in Victoria all pubs and clubs should
give free water to patrons as part of their responsible service of alcohol
but getting any of them to do it?!

Btw I work at a KFC near a nightclub and get great pleasure in telling
drunks that it was the responsibility of the place that got them drunk to
rehydrate them not the KFC where they go to satisfy the fat/salt craving!

From:	Chris Runner
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Fri, 14 Jan 2005 11:15:31 GMT

> According to the liquor licencing act in Victoria all pubs and clubs
> should give free water to patrons as part of their responsible service of
> alcohol but getting any of them to do it?!
>
The ROOM 680 nightclub in Hawthorn charge I think $3.50 for a lousy bottle
of water, I think seven in South Melbounre also have a similar policy.

From:	Josh B
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Thu, 13 Jan 2005 21:38:19 +1100

On Thu, 13 Jan 2005 20:17:03 +1100, Onelia Herriot (or one of their many
personalities) said......

> Btw I work at a KFC near a nightclub and get great pleasure in telling
> drunks that it was the responsibility of the place that got them drunk to
> rehydrate them not the KFC where they go to satisfy the fat/salt craving!

So you're the reason no one likes retail employees!

From:	Onelia Herriot
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Fri, 14 Jan 2005 18:44:09 +1100

"Josh B" wrote in message
news:MPG.1c50faa9dc767fae9896c6@news.individual.net...
> On Thu, 13 Jan 2005 20:17:03 +1100, Onelia Herriot (or one of their many
> personalities) said......
>
>
>> Btw I work at a KFC near a nightclub and get great pleasure in telling
>> drunks that it was the responsibility of the place that got them drunk to
>> rehydrate them not the KFC where they go to satisfy the fat/salt craving!
>
> So you're the reason no one likes retail employees!

Probably but we would rather do without the drunk customers anyway!

From:	prep at prep.synonet.com
Subject:	Re: and my response from Greater Union Food Feedback
Date:	Fri, 14 Jan 2005 20:27:28 +0800

"Kath" writes:

> free. And I'll often take my own snacks as well - unless they can
> offer exactly the same food (and at the same price as my local
> supermarket), they IMO have no right to only allow you in with
> *their* food.

"No food", but allowing theirs in would be a breach of the TPA I suspect.

--
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West Australia 6076
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