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 | | From: | Clark | | Subject: | Zone Alarm Pro blocking SMTP server! | | Date: | Sun, 23 Jan 2005 15:13:58 GMT |
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 | Sorry if this is a repost, but I thought I found another problem, but not
so.
I have Zone Alarm Pro (v5.1) installed on this Win XP Pro SP2 computer for a
year. Recently I started getting the renewal nag screen, which I don't want
to do yet. All of a sudden Zone Alarm is blocking access to my mail server
and making it impossible for me to send or receive mail. The message I get
is "connection to SMTP server has failed." I have never used the e-mail
function and it is turned off. This just started about the time the nag
screen started.
I know it is Zone Alarm causing the problem, because when I turn it off, I
can send and receive e-mail. When I restart it, the server is blocked. It
does not block web or news access (this may not be completely true).
Any one have any experience with the nag screen or blocking of the SMTP
server? I realize I can turn it off, but I will not be a happy camper if
Zone Labs built this into the software on purpose to get people to renew.
Thanks,
Clark
ZA Pro version 5.1
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| | From: | phoenix | | Subject: | Re: Zone Alarm Pro blocking SMTP server! | | Date: | Sun, 23 Jan 2005 16:12:00 GMT |
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| On Sun, 23 Jan 2005 15:13:58 GMT, Clark wrote:
> Sorry if this is a repost, but I thought I found another problem, but not
> so.
>
> I have Zone Alarm Pro (v5.1) installed on this Win XP Pro SP2 computer for a
> year. Recently I started getting the renewal nag screen, which I don't want
> to do yet. All of a sudden Zone Alarm is blocking access to my mail server
> and making it impossible for me to send or receive mail. The message I get
> is "connection to SMTP server has failed." I have never used the e-mail
> function and it is turned off. This just started about the time the nag
> screen started.
>
> I know it is Zone Alarm causing the problem, because when I turn it off, I
> can send and receive e-mail. When I restart it, the server is blocked. It
> does not block web or news access (this may not be completely true).
>
> Any one have any experience with the nag screen or blocking of the SMTP
> server? I realize I can turn it off, but I will not be a happy camper if
> Zone Labs built this into the software on purpose to get people to renew.
>
> Thanks,
> Clark
> ZA Pro version 5.1
ZAP does not block anything just because your update subscription has
expired. You are still allowed to use ZAP as long as you like, you just
don't get updates.
You may have a problem with a corrupted rules database (earlier version of
ZAP were susceptible to that problem). You can resolve the problem by
deleting the database and letting ZAP recreate it, go to the
Overview/Preferences tab and uncheck the 'Load ZAP at startup' option then
reboot your system so it starts without ZAP. When you've rebooted you
should delete all the files in the \Internet Logs directory (it's under
\Windows), keep any of the *.txt log files you may want. Next, start ZAP
and authorise your programs again (don't forget to check the 'Load ZAP at
startup' option) and I'm afraid you'll have to do all your programs
authorisatrions manually as that version, IIRC< doesn't have the 'learn'
function.
My recommendation would be to get the most recent version of ZAP and update
your subscription.
Regards
Bill
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| | From: | Clark | | Subject: | Re: Zone Alarm Pro blocking SMTP server! | | Date: | Sun, 23 Jan 2005 21:25:04 GMT |
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| I didn't think it was supposed to block anything also, but I did not see why
it was. The reason I recalled the first post was because I saw something
with Norton (e-mail checker) that looked funny, so I should have looked
harder. It seems the common client for Norton was set to "ask". I don't
remember doing that, but setting it to "allow" seems to restored the access.
Thanks,
Clark
"phoenix" wrote in message
news:i8de1vaqhf9r$.dlg@phoenix-systems.uk.com...
> On Sun, 23 Jan 2005 15:13:58 GMT, Clark wrote:
>
>> Sorry if this is a repost, but I thought I found another problem, but not
>> so.
>>
>> I have Zone Alarm Pro (v5.1) installed on this Win XP Pro SP2 computer
>> for a
>> year. Recently I started getting the renewal nag screen, which I don't
>> want
>> to do yet. All of a sudden Zone Alarm is blocking access to my mail
>> server
>> and making it impossible for me to send or receive mail. The message I
>> get
>> is "connection to SMTP server has failed." I have never used the e-mail
>> function and it is turned off. This just started about the time the nag
>> screen started.
>>
>> I know it is Zone Alarm causing the problem, because when I turn it off,
>> I
>> can send and receive e-mail. When I restart it, the server is blocked.
>> It
>> does not block web or news access (this may not be completely true).
>>
>> Any one have any experience with the nag screen or blocking of the SMTP
>> server? I realize I can turn it off, but I will not be a happy camper if
>> Zone Labs built this into the software on purpose to get people to renew.
>>
>> Thanks,
>> Clark
>> ZA Pro version 5.1
>
> ZAP does not block anything just because your update subscription has
> expired. You are still allowed to use ZAP as long as you like, you just
> don't get updates.
>
> You may have a problem with a corrupted rules database (earlier version of
> ZAP were susceptible to that problem). You can resolve the problem by
> deleting the database and letting ZAP recreate it, go to the
> Overview/Preferences tab and uncheck the 'Load ZAP at startup' option then
> reboot your system so it starts without ZAP. When you've rebooted you
> should delete all the files in the \Internet Logs directory (it's under
> \Windows), keep any of the *.txt log files you may want. Next, start ZAP
> and authorise your programs again (don't forget to check the 'Load ZAP at
> startup' option) and I'm afraid you'll have to do all your programs
> authorisatrions manually as that version, IIRC< doesn't have the 'learn'
> function.
>
> My recommendation would be to get the most recent version of ZAP and
> update
> your subscription.
>
> Regards
>
> Bill
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| | From: | Jason Edwards | | Subject: | Re: Zone Alarm Pro blocking SMTP server! | | Date: | Sun, 23 Jan 2005 15:31:49 -0000 |
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| "Clark" wrote in message
news:WaPId.5172$2e7.2838@newssvr12.news.prodigy.com...
> Sorry if this is a repost, but I thought I found another problem, but not
> so.
>
> I have Zone Alarm Pro (v5.1) installed on this Win XP Pro SP2 computer for
a
> year. Recently I started getting the renewal nag screen, which I don't
want
> to do yet. All of a sudden Zone Alarm is blocking access to my mail
server
> and making it impossible for me to send or receive mail. The message I
get
> is "connection to SMTP server has failed." I have never used the e-mail
> function and it is turned off. This just started about the time the nag
> screen started.
>
> I know it is Zone Alarm causing the problem, because when I turn it off, I
> can send and receive e-mail. When I restart it, the server is blocked.
It
> does not block web or news access (this may not be completely true).
>
> Any one have any experience with the nag screen or blocking of the SMTP
> server?
No, but assuming no-one is going to persuade you that a less complex system
is a better idea then I suggest looking at the logs to see what, if
anything, it is logging when the problem occurs.
I think ZA has two logs, one for programs and one for other things, but I
haven't used it recently. What do the logs say when you try to send and
receive email?
You may wish to clear existing log entries first so that you can be sure to
get only relevant logs. Perhaps you could post what it is logging.
Jason
> I realize I can turn it off, but I will not be a happy camper if
> Zone Labs built this into the software on purpose to get people to renew.
>
> Thanks,
> Clark
> ZA Pro version 5.1
>
>
>
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