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 | | From: | Rick | | Subject: | Problem with DNS 7.3 and Soundblaster Audigy2 Zs card. | | Date: | Mon, 29 Nov 2004 15:40:31 GMT |
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I hope someone has figured out how to get around this problem. I have
a new computer that is crashing on Dragon Naturally Speaking ver 7.
Specifics: Tyan S5101 motherboard, 3.2 gig Intel P4 processor and 2
gig DRAM, Soundblaster Audigy2 ZS sound card. It is the sound card
that seems to be a probem. When I get the blue screen of death, a
report sent to MS indicates an unknown sound card problem. The card
is listed as compatible by ScanSoft- and they have been no help. DNS
was upgradeed to sp2 (ver 7.3). At first the BSOD came when the DNS
icon was clicked right after the welcome scree and before the
progranloaded. Through a series of compromises in the bios, I can now
load and oporate the program- bit that is of no help as it crashes
randomly during use. I have installed the latest drivers from
Soundblaster. I have turned of all hardware acceleration on the sound
card (which makes it pretty worthless). Any other ideas?
Rick
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| | From: | Rick | | Subject: | Re: Problem with DNS 7.3 and Soundblaster Audigy2 Zs card. | | Date: | Mon, 29 Nov 2004 21:54:38 GMT |
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| On Mon, 29 Nov 2004 15:40:31 GMT, Rick wrote:
>
>I hope someone has figured out how to get around this problem. I have
>a new computer that is crashing on Dragon Naturally Speaking ver 7.
>Specifics: Tyan S5101 motherboard, 3.2 gig Intel P4 processor and 2
>gig DRAM, Soundblaster Audigy2 ZS sound card. It is the sound card
>that seems to be a probem. When I get the blue screen of death, a
>report sent to MS indicates an unknown sound card problem. The card
>is listed as compatible by ScanSoft- and they have been no help. DNS
>was upgradeed to sp2 (ver 7.3). At first the BSOD came when the DNS
>icon was clicked right after the welcome scree and before the
>progranloaded. Through a series of compromises in the bios, I can now
>load and oporate the program- bit that is of no help as it crashes
>randomly during use. I have installed the latest drivers from
>Soundblaster. I have turned of all hardware acceleration on the sound
>card (which makes it pretty worthless). Any other ideas?
>
>Rick
So I'll answer my own question in case somebody else experiences this
problem. I had upgraded from a Soundblaster Live card. I did the
unistall, but it occurred to me that maybe all files were not properly
deleted and some old version was giving a conflict even after
installing the Audigy drivers and software. I used a utility to
monitor installations (Norton Cleansweep) and un installed the Audigy
drivers and software and forced an install of the original
soundblaster live drivers and software. I then monitored the
uninstall of the old card's files with cleansweep. Sure enough, 5
files in the windows and windows system32 directory and 6 registry
entries were not properly uninstalled. I removed these manually,
reinstalled the audigy card's drivers and software, and the dreaded
BSOD has not returned. DNS has been running with me periodically
dictating into dragonpad for 6 hrs, and it had been crashing after
just a few minutes, so it looks like the problem has been resolved.
Rick
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