An Open Letter To Michael Dell

Subject:	An Open Letter To Michael Dell
Date:	Wed, 2 Dec 2009 23:20:28 -0800 (PST)

Dear Michael Dell:

I bought a brand new computer two hours ago and out of the box plugged
it in only to be met with an error message of 'BATTERY NOT
IDENTIFIED'.

I searched online and found several other Dell customers have had this
same problem with the Dell INSPIRON mini model, yet no communication
has taken place with your retailers (in my case the Staples in
Downtown Los Angeles) and I just spent 45 minutes of my work time
listening to two Dell representatives tell me the same thing not at my
prompting.

You see, after expressing how disappointed I was with my first
personal computing experience with Dell, at the end of the support
call, the first representative told me the manager wanted to speak to
me. I waited patiently on hold for one minute only to have the manager
come on the line and repeat everything I was already told by the first
representative.

My first personal experience with a Dell computer has been an odd
waste of time and as a retailer you should be shamed out of the
marketplace for allowing this utter waste of my time.

As a journalist and technological enthusiast operating a growing
search engine, I fully intend warn others of Dell's massive
miscommunicative enterprise, faulty products, and poor customer
service - what a total wast of money?

The entire experience was like getting spit on in the face for $400.

Sincerely,

M. Michael Musatov
Founder, MeAmI.org

http://www.meami.org

marty.musatov[at]gmail.com